Shipping & Returns

Here at Miyzen Requisites, we take pride in our fast processing and shipping times. *All Orders are shipped within 1-2 business days and typically take 4-5 business days to arrive. (US ORDERS) 

Shipping Options:

**USPS Delays

Occasionally USPS can have delays in delivery. We are NOT responsible for any delays on USPS part. If your tracking number states your package was delivered and you do not have the package, contact your local USPS for help. They are great about assisting you in locating your package if you call your LOCAL USPS directly.

We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

**Due to the Covid-19 impact, UPS has suspended their expedited shipping arrival guarantees; therefore MiyZen Requisites is unable to guarantee the shipping time on expedited shipping options.**

International shipping

Canadian Customs Regulations
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the required customs paperwork to Canada Customs on the importer’s behalf.

International Customs Regulations
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

Incorrect Shipping Information
If a package is returned to MiyZen Requisites due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. MiyZen Requisites is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages

MiyZen Requisites is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, MiyZen Requisites will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send us an email with photos of the damages and necessary information to support your claim and we will be happy to assist you.

Need help?

Contact us at customerservice@miyzen.com for questions related to shipping and returns.